Frequently Asked Questions
Question: Can I pay online or over the telephone with Gift vouchers?
Answer: At present, we can only accept Gift Vouchers via mail order, as we require the vouchers to be returned to the MGOC headquarters for validation. These vouchers cannot be redeemed for cash in our shop or workshop or any other MG Owners Club event or show.
Question: Can I buy a gift for a friend or relative as a surprise without knowing their membership number?
Answer: Simply enter the word "GIFT" in the Membership Number box and this will let you continue with your order. When we process the order we may contact the card holder to check that the payment details are correct. So please ensure that you put the card holders telephone number in the correct box.
Question: How do I know what size I am?
Answer: Please view our size guide in our help section. If you are still unsure please call us on 01954 234008.
Question: How does Brexit effect ordering online?
Answer: Due to the need for additional documentation to meet new EU Customs requirements, the processing of the documentation by carriers will be chargeable by them, together with duty outside of the UK, and VAT at the rate payable in the country of receipt. In common with all other exporters to the EU, such charges are unavoidable and not calculable in advance. The UK left the European Union on 31 December 2020 (Brexit), we would like to reassure all of our members and customers in the EU that we will still be able to ship orders directly to you as before.
We will no longer charge Tax (VAT) on orders to customers in the EU. Instead, our carriers will make the customs entry for you and advise of local Tax and any Duty that is due, prior to delivery. These amounts can be paid directly to the carrier, making the transaction simple and easy for you. For orders sent to Northern Ireland, duty charges do not apply and VAT will be collected when ordering as before.